Are you a dynamic people leader with a passion for driving team engagement, performance, and operational success?

Join First Bus as Assistant/Staff Manager, where you will play a pivotal role in managing and developing frontline operational teams to deliver exceptional customer service and continuous improvement.

Why Join Us?

At First Bus, we believe that great leadership is the key to operational success. In this role, you will be responsible for fostering a highly engaged team who deliver exceptional customer service, ensuring compliance with company policies, and driving a culture of continuous improvement.

What You'll Be Doing:

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, ensuring they are engaged, trained, and empowered to perform at their best.
• Performance Management – Oversee driver performance, conduct job chats, and implement development plans to enhance individual and team productivity.
• Coaching & Training – Work with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handle absence management, grievances, and disciplinary procedures in a fair and supportive manner. Collaboration & Communication – Foster strong relationships between drivers, supervisors, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensure service reliability and efficiency by managing daily depot operations and proactively addressing challenges.

What We're Looking For:

• Strong leadership and team management skills, with experience in coaching and performance development.
• Excellent communication and relationship-building abilities.
• Ability to deliver tangible results
• Demonstrable experience in delivering high levels of customer services
• A problem-solver who thrives in a fast-paced environment.
• Knowledge of employment legislation and best HR practices (desirable).
• ILM Level 2 in Leadership & Management (desirable).

What's in It for You?

• A rewarding leadership role with a well-established, industry-leading company
• Opportunities for professional growth and career progression.
• A supportive and inclusive workplace culture.

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.