Job Title - Service Coordinator

Location – Dublin

Salary – €25.61 per hour 

Contract – Permanent, Full Time, 40hrs per week, 0600 – 1800.

About the role

As a Service Coordinator, you'll sit at the centre of daily operations, ensuring our services run safely, reliably and always with the customer front of mind. This is a fast-moving, real-time operational leadership role where calm judgement, clear communication and decisive action make a tangible difference to performance and customer experience.

• Oversee Aircoach and contracted operations in real time, proactively monitoring performance and intervening where required
• Collaborate with Engineering to allocate fleet effectively during business-as-usual and disruption
• Lead and support Driver teams, reinforcing safety, reliability and customer focus
• Manage driver duties, spare cover, EWT and operated mileage to maintain service standards
• Support incident management, liaising with senior leaders and emergency services, ensuring accurate reporting and follow-up
• Comfortable working in a live operational environment where priorities can shift quickly
• Provide clear, timely updates to customer service teams and key stakeholders

About you

You're someone who takes pride in doing things properly and staying calm when it matters most. You enjoy being part of a busy, customer-focused environment where teamwork, organisation and sound judgement keep everything moving smoothly. You're proactive, thoughtful in your approach, and comfortable taking ownership of your work while knowing when to collaborate and ask the right questions.

• Experience in a fast-paced, high-volume, customer-focused environment
• Ideally exposure to Transport operations (Bus, Plane, Ferry, Taxi or Trucking)
• Clear and confident written and verbal communication skills
• Strong attention to detail with a natural ability to analyse information
• Able to make balanced, time-sensitive decisions to protect service levels
• Comfortable managing multiple priorities and conflicting deadlines
• Proactive, organised and able to work independently
• Confident using multiple systems, following processes and adhering to policy (including GDPR)

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now.  We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.