Location: Aberdeen

Contract: Full-time, permanent

First Bus are excited to be recruiting a Commercial Coach Executive to help drive the growth of our Coaching Division. This is a new role supporting the Commercial Manager on a full-time permanent basis ensuring the smooth running of King Coaches.

Welcome to First Bus

Hello. First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

About the role

This role sits at the heart of our Coach business, supporting customers from their first enquiry through to final invoicing. As a Commercial Coach Executive, you'll play a key part in driving revenue, maintaining accurate commercial records, and ensuring every customer receives a smooth and professional experience.

What you'll be doing

• Manage commercial finance reporting and produce weekly sales updates.
• Oversee the shared mailbox, responding to customer and internal enquiries promptly.
• Maintain contracts within internal systems and ensure accurate records throughout the process.
• Manage aged debt and credit control activity to support healthy cashflow.
• Prepare accurate quotes, convert them into bookings, and progress these to confirmed sales.
• Create customer invoices and ensure all billing is timely and correct.
• Handle incoming phone enquiries, providing helpful and professional support.
• Identify commercial opportunities through customer interactions and data insight.
• Manage and authorise pricing within agreed commercial parameters.

About you

• Strong Excel skills and confidence working with data.
• Excellent organisation, with the ability to prioritise and work independently when needed.
• High attention to detail and a commitment to accuracy across all tasks.
• Great customer‑facing skills, as you'll often be the first point of contact for clients.
• Ability to work under pressure and meet tight deadlines when required.
• A flexible, proactive, and positive “can‑do” attitude.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.