Welcome to First Bus

First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

The Workday People Process Analyst plays a key role in designing, optimising, and maintaining end-to-end people processes with a particular focus on absence and payroll within Workday. As part of a growing People Systems function, the role ensures that workflows are efficient, user-centred, compliant, and aligned with organisational policies and operational needs.

Acting as a bridge between HR, Payroll, Operations, IT the Analyst supports First Bus in maximising the value of Workday through continuous improvement, robust process design, and effective deployment of new or enhanced functionality.

Key Responsibilities

• Analyse, map, and document existing HR processes across absence and payroll, identifying pain points, inefficiencies, and opportunities for optimisation.
• Conduct root-cause analysis of process issues and recommend solutions aligned with organisational policy and Workday best practice.
• Work with operational teams to understand real-world user journeys and incorporate feedback into process enhancements.
• Workday Configuration & Testing
• Configure, update, and maintain Workday business processes, condition rules, notifications, and workflow steps within the absence and payroll domains.
• Support Workday releases by assessing upstream and downstream impacts and ensuring processes remain stable and compliant.
• Facilitate or support process design workshops to define future-state workflows and requirements.
• Work collaboratively with HR, Payroll, Operations, and Technology teams to ensure alignment across functions.
• Translate business requirements into clear Workday configuration specifications or process recommendations.
• Maintain high-quality process documentation, including SOPs, process maps, configuration logs, and training material.
• Develop user training materials, guides, and communications related to process or system changes.
• Ensure all process designs adhere to governance, audit standards, and data protection requirements.
  
  

Skills, Experience & Qualifications

• Solid experience in HR process analysis, HR systems roles, or Workday configuration (preferably within absence or payroll).
• Hands-on experience in Workday Absence and/or Workday Payroll configuration is highly desirable.
• Knowledge of HR operations, payroll cycles, and compliance requirements.
• Proficiency with process mapping tools (e.g., Visio, Lucidchart, Miro) and strong familiarity with Workday Business Process Framework.
• Demonstrated analytical and critical-thinking capabilities, with the ability to interpret data and diagnose complex process issues.
• Strong communication skills with the ability to work cross-functionally, manage multiple priorities, and influence stakeholders at all levels.
• High attention to detail and a methodical approach to documentation and testing.
• Experience working in an agile environment focusing on large scale systems transformation or process redesign.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.