About First Bus

At First Bus, we're not just moving people, we're transforming how the nation gets from A to B. Our mission is simple: to inspire people to choose the bus. It's sustainable, it's efficient, and it's the future. We're reimagining what bus travel can be, for our customers, our communities, and our colleagues. And we need great communicators to help us tell that story from the inside out.

That's where you come in.

About the role

We're looking for a passionate, creative, and confident Internal Communications & Engagement Partner to help keep our colleagues in Wales & West inspired, informed, and connected. This is a hands-on, high-energy role where no two days look the same. This is a remote role with frequent travel around the Wales & West region.

From bringing colleague stories to life and simplifying complex messages, to driving engagement campaigns and hosting events, your work will help build a stronger, more unified First Bus. You'll be the voice behind the scenes, helping our teams understand where we're going, why it matters, and how they play a part.

You'll also be part of our national Internal Comms & Events team, giving you the chance to work on exciting UK-wide projects and campaigns that stretch your skills and broaden your impact.

If you're driven by purpose, curious about people, and ready to get stuck in, we'd love to hear from you!

What you'll be doing

• Delivering an engaging internal communications strategy for the Wales & West region
• Creating standout content—from colleague newsletters and recognition stories to event briefs and video scripts
• Organising internal events and conferences that bring people together
• Helping leaders and managers communicate with clarity, purpose, and confidence
• Driving participation in our employee engagement surveys and turning feedback into action
• Using data to uncover insights and spark real change in the colleague experience
• Playing a key role in national campaigns and content creation as part of our wider UK comms team
• Supporting the roll-out of key initiatives like our Everyday Actions and First Bus Basics

What we're looking for

• A natural storyteller and sharp editor, with a talent for making complex things simple
• Experience in internal communications or employee engagement roles
• A confident communicator who's comfortable coaching senior leaders
• Knowledge of digital platforms, intranets, and video content creation
• Able to juggle multiple priorities and keep things moving at pace
• Curious, creative, and always up for trying new things
• Data-literate and outcome-focused, you know how to turn insight into impact
• A positive team player who brings energy and resilience to everything they do

Why join First Bus?

We're not just about getting people from place to place. We're about creating greener cities, connecting communities, and shaping the future of travel. Internally, we're also creating an inclusive culture where everyone can thrive and be their true selves.

With a focus on innovation, sustainability, and transformation, we're investing in the people and tools that will take us, and you, forward. That includes our commitment to a zero-emission fleet by 2035 and creating career paths with purpose for every colleague.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.