Do you thrive under pressure and enjoy problem solving in real time? If you're someone who can stay calm, think fast and make smart decisions that keep London moving then this could be the role for you. We're looking for iBus Controllers to join our team at the OCC and play a critical role in ensuring our bus services are reliable and run safely. You'll work behind the scenes and tackle challenges head-on and deliver a high-quality service our customers can rely on. This position will be based at Fulwell Garage.

Key responsibilities include:

• Providing reliable bus services using the iBus system to prevent avoidable gaps, early running or bunching
• Working closely with operations, Engineering teams and external authorities to minimise disruption and keep services running efficiently
• Ensuring compliance with schedules, company policies and legal requirements including Drivers hours regulations and health and safety rules
• Manage emergency situations such as accidents, vehicle failures and road closures with confidence
• Maintaining accurate and concise records of service decisions, incidents and events across your routes.

We're looking for someone with:

• Excellent people management skills
• Creative analytical thinking skills and be highly proficient in dynamic decision making & problem solving
• The ability to work on their own initiative
• Have key strategic management capabilities
• Be able to communicate efficiently and professionally
• Have basic IT skills in Microsoft Office
• Confident in making quick, effective decisions, with a strong ability to learn and adapt on the job
• A full PCV Licence & Driver CPC would be beneficial but not essential

Benefits:

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Staff Travel Pass
• Nominee Pass after three months of service
• Cycle to work scheme
• Pension scheme and chance to buy discounted First Group shares