Location: Leicester 

Hours: 40 hours per week, Monday - Friday (flexibility is required outside of standard hours dependent on business needs)

Contract: Permanent 

This is an exciting time to join First Bus to support our FlixBus expansion in Leicester. We're looking for a proactive, confident and organised FlixBus Operations Supervisor to play a key role in ensuring our network runs smoothly, safely, and efficiently—every single day. In this pivotal role, you'll be at the heart of daily operational delivery, ensuring our FlixBus services meet the highest standards.

Welcome to First Bus

Hello. First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

What you'll be doing

• Delivering outstanding, reliable day‑to‑day operational performance across the Flix network
• Acting as the key link between internal Operations teams and FlixBus, ensuring seamless communication and execution
• Managing and responding to network disruption—planning ahead and reacting quickly when issues arise
• Ensuring robust compliance with operational processes, SOPs, and EU drivers' hours regulations
• Supporting the Senior Management Team during incidents and working confidently with emergency services and external authorities
• Using the FlixBus platform and available data to drive performance improvements and meet operational requirements
• Providing guidance and oversight on driver duties, spare resources, and real-time driver hours monitoring
• Delivering both FlixBus and First Bus training to support driver development and performance
• Playing a key role in restoring disrupted services, supporting incident management, and ensuring compliance with investigation procedures

What you'll bring

• Proven experience working in a similar operational role, transport experience would be beneficial
• Experience in a high-volume, fast-paced, customer-focused environment
• Excellent written and verbal communication skills
• Strong attention to detail and the ability to juggle competing priorities
• Confidence working across multiple teams and building strong relationships
• A proactive approach to problem-solving using multiple systems and real‑time information
• Ability to follow processes, adhere to policies and GDPR requirements, and take initiative where needed
• Knowledge of EU drivers' hours regulations is an advantage—full training will be provided

Closing date: applications for this role will close 5pm Friday 13th February 

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.