Contract: Permanent 

Hours: 35 hours per week, shift pattern between 8am-8pm (Monday - Friday) 

Transportation Claims Ltd, who are part of First Bus, are looking for a Claims Contact Centre Agent to manage any new event notifications or insurance claims, reported to the Transportation Claims Ltd Call Centre. This is a permanent role based at our Reading office on a hybrid basis. 

Welcome to First Bus

Hello. First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

About the role

As a Claims Contact Centre Agent, you will be answering inbound and outbound calls, in relation to insurance claims from members of the public and staff members. You will enjoy engaging and communicating with a wide range of people, taking information from them efficiently whilst providing excellent customer service, in order to assist in investigating their claim. You will not only be dealing with telephone calls, but also completing admin tasks back office to assist in the process and payment of successful claims.

What are we looking for?

• A confident and professional telephone manner
• Strong customer service skills with the ability to build rapport
• Solid literacy and numeracy skills
• The ability to listen actively, empathise, and engage with both staff and customers
• Excellent time management and organisational abilities
• Clear and effective communication skills, with the capacity to absorb information quickly
• A consistent approach to gathering accurate information while maintaining high service standards
• Good computer skills and confidence using a range of systems

Applications for this role will close Friday 13th March, however we may close this early depending on the number of applications - so apply now! 

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.