About Us

First Bus is one of the UK's largest bus operators, providing essential transport services to millions of customers every year. We are committed to delivering safe, reliable, and sustainable travel solutions while continuously improving efficiency and performance. As a forward-thinking organisation, we embrace technology and innovation to enhance our financial operations and overall business performance.

About the Role

We are looking for a Ticket Fulfilment Administrator to join our busy Finance Operations Team in Aberdeen on a 12-month fixed term contract. This role is responsible for managing ticket allocation, invoicing, and distribution while providing essential support to internal teams, customers, and external stakeholders.

This is an excellent opportunity for a proactive, detail-oriented administrator with strong communication skills and a problem-solving mindset. If you thrive in a fast-paced environment and enjoy working as part of a collaborative team, we encourage you to apply.

Key Responsibilities

• Oversee all ticket fulfilment activities for internal and external customers.
• Provide customer support for ticket requests and related queries.
• Monitor and manage ticket stock levels, ensuring compliance checks are carried out regularly.
• Maintain effective communication with customers, internal teams, and stakeholders.
• Support continuous improvement initiatives within the ticket fulfilment team.

Please note that responsibilities may be subject to change in line with business needs.

About You

Essential Skills & Attributes:

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).
• Ability to work efficiently within a fast-paced, dynamic environment while meeting deadlines.
• Excellent attention to detail and accuracy.
• A team player with a positive and proactive attitude.
• Adaptability and openness to change.

Desirable Experience:

• Previous administrative experience in a similar role.
• Experience in a customer service or ticketing-related environment.

What We Offer

• A competitive salary of £24,000 per annum.
• The opportunity to work within a supportive and dynamic team.
• Valuable experience in finance operations and ticket fulfilment.
• The chance to be part of one of the UK's leading transport providers.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.