Staff Manager 

Location - Leicester

Salary - £35,000 - £38,000 

Welcome to First Bus

Hello. First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

Staff Manager

We are looking for a dynamic Staff Manager to join our team in Leicester.

As a Staff Manager you will help us drive our business forward and provide our customers with brilliant experiences, support the Operations Manager in supervision of all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework.  

Joining us at an exciting time, you'll coach, develop and inspire everyone in your team to perform at their best every day. You'll lead by example. You'll always put safety first.

About the role

Analyse and manage information, systems, and data, in accordance with the systems matrices, to both retrospectively and proactively ensure continuous improvement of service performance.

Engage front line colleagues through effective communication, active listening and recognition.

Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.

Key Accountabilities

• Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
• Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements
• Manage driver performance and carry out job chats
• Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture
• Conduct any disciplinary, grievance or absence management reviews 
• Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records
• Improve operational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators
• Manage supervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
• Deliver agreed performance improvement plans and operational costs within budget
• Ensure an effective working relationship with recognised trade union representatives and officials
• Other duties commensurate with the role as may be deemed appropriate by the line manager

About you

• Be commercially aware and a confident leader who can drive continuous improvement, set clear performance expectations and identify ways to do things even better
• CPC Qualified or have a desire and willingness to undertake full CPC Training
• Take new challenges in your stride and be able to deliver quality services in a fast-paced, constantly changing environment
• Have experience of keeping everything running smoothly by putting plans into action, making full use of resources and creating a great team spirit
• Be a superb communicator who isn't afraid to challenge practices, behaviour or ways of doing things to provide our customers with amazing experiences
• Have the agility and resilience to balance costs and operational needs with looking after your team, making sure everyone is productive and feels valued and happy

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.