About Us

At First Bus, we're more than a transport provider; we're at the heart of the communities we serve. As one of the UK's leading bus operators, we connect millions of people to their destinations every day – from local towns to bustling city centres.

Our commitment to innovation drives everything we do, from investing in cleaner, greener buses to adopting cutting-edge technology that makes travel seamless and accessible. Sustainability is at our core as we work toward a zero-emission future, creating a cleaner, healthier environment for everyone.

Behind the wheels and wires, it's our people who truly make the journey remarkable. We're passionate about fostering a workplace where everyone can thrive, offering a culture of inclusion, support, and opportunities to grow.

If you're ready to be part of a team shaping the future of public transport and making a meaningful difference, First Bus is the destination for you!

About the Role

We're seeking a People Administrator to join our dynamic team in Leeds City Centre on a 12-month fixed-term contract. This role offers an excellent opportunity to apply your HR expertise, grow your skills, and develop your career in a supportive environment.

As an integral part of the People Services team, you'll provide first-line support and guidance to managers, employees, and the People Leadership team. Your responsibilities will include maintaining and updating our people systems, ensuring accurate employee records, and supporting the delivery of the wider people strategy.

You'll manage multiple HR processes, ensuring all work meets high standards and aligns with our service level agreements. Additionally, you'll contribute to continuous improvement initiatives, enhancing people processes to deliver an exceptional customer experience and first-class service to the business.

This is an exciting time to join as we prepare to implement a new People system. You'll play a key role in reviewing and refining our processes while supporting the business through this transformational journey.

What will you be doing?

• Ensure all HR administration is processed accurately, in a timely manner and with due care to First Bus policies, employment legislation and the principles of GDPR.
• Support managers to provide information and support on people processes across First Bus.
• Work with our people system to ensure this is kept up to data and produce people reports for business stakeholders.
• Provide excellent customer service when managing internal and external stakeholders, to ensure all people requests are resolved on a first-time fix basis.
• Proactively provide suggestions for process development and system enhancements to improve the customer experience and ensure compliance within the team.
• Keep up to date with HR best practice to be able to respond to queries effectively and identify new areas of service enhancement.
• Develop and maintain relationships with internal stakeholders to ensure understanding of people processes across the business.

What are we looking for?

• Previous experience of working in a HR function and knowledge of key people processes.
• Knowledge of relevant HR legislation associated with the employee life cycle.
• Organised and results driven with an eye for detail.
• Experience of working with a People system and utilising information from that system to support stakeholders
• The ability to handle confidential and sensitive people situations.
• A team player committed to working with customers and colleagues to achieve the First Bus people strategy.

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.