We have a fantastic opportunity for an Operations Supervisor to join our Swansea depot on a full-time permanent basis.

This is a demanding role where the successful applicant is required to ensure a safe, punctual, reliable and cost-effective delivery of services.

The Role

Ensure a safe, punctual, reliable and cost-effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot, within the operational excellence framework.

Identify and resolve day to day operational issues, including with schedules, allocations, vehicle performance and driver queries. Providing updates and escalating key issues or concerns to the line manager.

Engage front line colleagues though effective communication, active listening and recognition..

Key Responsibilities

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence.
• Monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
• Support driver queries in a timely manner and oversee driver reporting.
• Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system.
• Maintain accurate records for all aspects of operational standards and performance.
• Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance.
• Ensure drivers are allocated the correct vehicle and leave the depot on time.
• Deal with telephone queries and support the satisfactory resolution of customer queries.
• Ensure a comprehensive hand-over and coordination across shifts.
• Manage the collection of cash from depots in line with company procedure.
• Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns)
• Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
• Carry out investigations of incidents and prepare reports detailing findings and recommendations.
• Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers.
• Ensure an effective working relationship with recognised trade union representatives and officials.
• Comply with requisition to pay procedures and delegated authorities.
• Other duties commensurate with the role as may be deemed appropriate by the line manager.

Skills/Experience

• A passion for safety and driving to deliver a high performing safety behavioural culture
• Strong influencing and negotiation skills
• Excellent problem-solving skills and a keen eye for detail
• Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.

Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.