First Bus has a fantastic opportunity for a National Revenue Protection Manger to join our Revenue Protection team on a full-time permanent basis.

Reporting to the Director of Operational Excellence, the successful candidate will oversee and develop Revenue Protection activity across First Bus

This is a home-based role; however frequent travel will be expected across the UK.

The Day to Day

• Provide strategic and operational leadership to the Revenue Protection Teams across the First Bus LBUs.
• Review revenue protection activity to ensure it is consistent, inclusive, innovative and maximises successful outcomes across the organisation, ensuring that fair treatment of our customers is kept at the forefront.
• Investigate and implement, as appropriate, new ways of delivering revenue protection.
• Support local teams with budget planning and resource management.
• Work with suppliers of Revenue Protection equipment and back-office systems to maximise performance and cost effectiveness.
• Work on recovering Standard Fares through court proceedings where appropriate.
• Carry out appeal reviews from customers.
• Work closely with stakeholders, including Operations Directors, to manage and improve the performance of the Revenue Protection teams.
• Liaise with other stakeholders across the organisation to ensure the Revenue Protection teams needs are understood and met, such as Commercial and PR teams.
• Collaborate with the Risk Teams to produce and review safety led materials that will assist in reducing personal injuries.
• Attend senior level meetings, producing a monthly report with KPIs and future plans.
• Liaise with the LBU teams to maximise effective resource planning.
• Undertake operational security measures work across the First Bus LBUs and Specialist Business Units

We'd Love You to Bring

• Previous revenue protection experience
• Previous management experience
• Ability to create and embed new ideas and take ownership for that action.
• Experience of writing and submitting reports
• Experience in confrontation management.
• Ability to interpret data and understand fraud hotspots.

Benefits

• First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
• Free travel on our buses for you and your family 
• £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Hull Trains
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.