Welcome to First Rail Holding

First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

In addition to the train operating companies, First Rail includes:

• First Rail Holdings, a number of specialist teams such as Engineering, Finance, Legal, Property, IT and Human Resources – all of which provide expertise and support to the rail division;
• The First Customer Contact Centre in Sheffield, delivering support services for our customers including customer compensation claims and requests for travel assistance;
• Evo Rail - supplying data connectivity solutions for the international rail market;

Mistral Data – providing innovative data analytic systems for the rail market.

About the role

Reporting to the Head of HR & Payroll Applications, this role will provide first and second line support alongside the internal application support teams and external support partners. This role is an opportunity to work in FirstGroup as part of a small team with a wide remit across the FirstGroup UK businesses. It provides an opportunity to gain valuable hands-on experience in systems support, as well as application knowledge through a series of structured training courses and on-the-job training.

Your role will be part of the team supporting the Group's HR and Payroll and related applications. The focus of the role will be on the HR and Payroll platforms used within our UK divisions.

• Payroll – Cyborg and PeopleXD
• HR – eArcu, PDS and PeopleXD
• Other interfaces (SFTP, Epay, BACs)

The aim of the role is to develop internal resource to progress to the role of Application Support – HR / Recruitment/ Payroll in the future.

• You will provide support and analysis of HR and Payroll Applications (80% of time).
• You will undertake Learning and Development (20% of time)

About You

• At a minimum, you must have GCSE pass for Mathematics and English.
• Prior experience in a HR or Payroll role would be advantageous.
• Proven experience and knowledge of HR and Payroll processes would be an advantage
• Good general IT skills is required
• Excel and Word competency is essential.

Rewards & Benefits

• Free travel on our buses for you and your family 
• First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
• £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Hull Trains
• Pension scheme and chance to buy discounted First Group shares
• Cycle to work scheme

We put a big focus on physical and mental well-being at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.