Welcome to First Bus

At First Bus, we're proud to be part of so many journeys. We're part of first days at school, dream-job interviews, major sporting events and even life-changing events. Be it behind the wheel, or behind the scenes, we help people get to all of life's destinations.

And every day, we're working hard to make our services easier to use, more accessible, more reliable and more sustainable. We're not perfect, but we're clear about where we're going and how we'll get there. We want to be known for forward-thinking innovation, operational excellence and providing a best-in-class service. To deliver our ambition, we have a pretty neat plan laid out, and we'd love for you to join us for the next stage of your journey, and ours.  

About the Role

As a key member of the People Services team, you will provide first line support and guidance to managers, employees and the People Leadership team across First Bus.

You will support the business to maintain and update information within the people systems and ensure that people records are accurate to support the wider people strategy. To do this you will manage multiple people processes to ensure all work is delivered to a high standard and against the team service level agreements.

You will also look to deliver continuous improvement across the people processes, to improve customer experience and deliver a first-class service to the business.

This is an exciting time to join the team as we review our key people processes to get prepared for the implementation of a new People system and support the business to come with us on that journey.

What will you be doing?

• Ensure all HR administration is processed accurately, in a timely manner and with due care to First Bus policies, employment legislation and the principles of GDPR.
• Support managers to provide information and support on people processes across First Bus.
• Work with our people system to ensure this is kept up to data and produce people reports for business stakeholders.
• Provide excellent customer service when managing internal and external stakeholders, to ensure all people requests are resolved on a first-time fix basis.
• Proactively provide suggestions for process development and system enhancements to improve the customer experience and ensure compliance within the team.
• Keep up to date with HR best practice to be able to respond to queries effectively and identify new areas of service enhancement.
• Develop and maintain relationships with internal stakeholders to ensure understanding of people processes across the business.

What are we looking for?

• Previous experience of working in a HR function and knowledge of key people processes.
• Knowledge of relevant HR legislation associated with the employee life cycle.
• Organised and results driven with an eye for detail.
• Experience of working with a People system and utilising information from that system to support stakeholders
• The ability to handle confidential and sensitive people situations.
• A team player committed to working with customers and colleagues to achieve the First Bus people strategy.

What can we offer you?

• Hybrid working – Leeds and Home
• 25 Days Annual Leave
• Free company bus travel pass on joining
• Discounted train travel for you and your family
• First Xclusives – Discounts on many high street brands

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.