First Travel Solutions are the UK's leading supplier of vehicles for time sensitive, critical passenger movements, delivered through a national network of approved suppliers.

Our dedicated 24/7 Control Centre supports all types of passenger transport nationwide, from single vehicles to 100's of coaches for sporting and cultural events. 

We pride ourselves on understanding our clients transport needs and exceeding their expectations, to deliver better experiences for everyone.

The Role

The successful candidate will be responsible for booking, managing and monitoring transport services and emergency transport services for our customers.

Key Responsibilities

• Respond to all FTS customer requirements by booking emergency transport services.
• Record and escalate as required any issues that may affect the safe or timely running of an operation.
• Liaise with Operators to provide updates and information as required.
• Manage the provision of stand-by vehicles and record any changes.
• Liaise with external agencies as necessary to obtain required information (emergency services, Network Rail, DVSA, local authorities, rail user groups)
• Completion of paperwork involved in the day to day running of the department.

What are we looking for?

• Excellent customer service skills
• Professional call handling skills
• Ability to solve problems.
• Empathetic nature and ability to build rapport.
• Clear communication, both written and verbal
• Strong team player
• Work well under pressure with ability to prioritise workload.
• Transport or call centre experience is not essential, as full training is provided.

Salary - £26,208-£27,708

Day shifts - rotation of 4 shifts working 07:00-19:00, followed by 4 rest days. Additional £1250 annually – paid for weekends worked.

Night shift - 4-night shifts working 19:00-07:00. Additional £5,000 annually

Mix of day and night shifts – rotation of 4-day shifts working 07:00-19:00, followed by 4 rest days, followed by 4-night shifts working 19:00-07:00. Additional £2500 annually

What can we offer you?

• 5 days Annual Leave - take 4 shifts holiday and get 12 days off!
• Free bus pass for you and your family on joining.
• First Xclusives – Discounts on many high street brands, supermarket's, holidays and cinema tickets, to name a few
• First My Rewards - Discounted train travel for you and your family after 6 months service – travel as far as London/Edinburgh for £6!
• Generous pension and shares scheme
• Employee Assistance Programme – 24hr, 365 days a year mental health support

We put a big focus on physical and mental wellbeing at First Travel Solutions. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At First Travel Solutions, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.